If you have already placed an order, you can track your delivery here: www.curtains-2go.co.uk/myorder.

We try to keep our lead times as low as possible, with an average turnaround of 7 - 10 working days. Accurate lead times are displayed against each individual product, and we'll keep you updated with regular emails. Once an order is dispatched from our production unit you will receive an email with a tracking link, it will usually be delivered the next working day, though remote areas can take a little longer.

You can find a wealth of measuring tips and advice in our handy measuring guide.

It's damaged:
If the packaging appears damaged but you haven't checked the contents yet, then we advise you do that straightaway. Our curtains are well packaged, so hopefully they've arrived intact, despite the appearance of the box.

It's the wrong size:
First off, it's worth noting that our production team print the finished size of the curtains on the packaging label; depending on which heading type you've ordered this could vary slightly from the sizes you entered when you ordered. If you're looking at the label and are worried about the size, then we'd advise you check the curtains with a tape measure as you'll most likely find they're the correct size.

I've only received part of my order:
If you've ordered multiple curtains in different patterns or colours, then the likelihood is that they have been dispatched separately and the others will be on the way soon. Keep an eye on your emails for any further notifications from us regarding dispatch. If the notification you've received shows that the whole order was dispatched together then don't worry, we usually pack multiple curtains into one box, so if you haven't opened the parcels you've received and checked their contents yet, you should find everything in there.

My issue isn't listed here or I need further support:
Check out our full support FAQ for further information.

Our handy installation guide will take you step by step through hanging your beautiful new curtains.

We've made it easy-peasy to place an order through our website - just click on your favourite curtains and enter your measurements on the next screen. You can click to get an instant price for those curtains, see delivery times and technical specifications, and add them to your order basket, all from the same screen.

Samples can be easily ordered from each product page, simply select your favourite curtains and look for the orange 'order your free sample' button. They are usually sent by 1st class post on the same working day they're ordered, so you won't be waiting long. Feel free to order up to 10 samples in one go for free, or more than 10 for a £2.99 postage fee.