Please let us know how we can help so we can point you in the right direction...

If you can't find your order details or need to make changes not available on the order amendment page, then not to worry, just to let them know precisely what you'd like to change and we'll get back to you ASAP.

If your order has already been processed then we'll try our best to make any changes you ask for, but please note that once production of the order is underway, we will be unable to make any amendments.

No problem, just click here to view your order, where you’ll see the option to see your printable invoice. If you don’t have your order details then not to worry, just and we’ll be happy to help.

Sorry to hear that, but don't worry, we'll get it all sorted out.

If the packaging appears damaged but you haven't checked the contents yet, then we advise you do that straightaway. Our curtains are robust and well packaged, so hopefully they've arrived intact, despite the appearance of the box.

If you've checked and the curtains themselves are damaged, then we'll be more than happy to replace them for you ASAP. – we'll just need you to include some photographs of both the packaging and the curtains themselves. We'll be back in touch with you ASAP to let you know what happens next.

Sorry if that's the case, but we'll get it all sorted out ASAP.

First off, it's worth noting that our production team print the finished size of the curtains on the packaging label; depending on which curtains type and which fitting type you've ordered this could vary slightly from the sizes you entered when you ordered. If you're looking at the label and are worried about the size, then we'd advise you check the curtains with a tape measure as you'll most likely find they are correct size.

If you've already checked the size of the curtains and found that they aren't the size they should be (after any allowances or deductions), then we'll be more than happy to replace them for you. – we'll just need you to include some photographs of the curtains with a tape measure clearly showing the size they've arrived. Please ensure that, in any photos that include a tape measure, we can see both ends of the tape measure in the photo - for longer curtains, a second photo showing a closeup of the final measurement is ideal. We'll be back in touch with you ASAP to let you know what happens next.

Apologies, but we can help. Just with a detailed description of the problem and some photographs attached that clearly illustrate what's wrong. We'll be back in touch with you ASAP to let you know what happens next.

Our handy installation guides will tell you everything you need to know about hanging your beautiful new curtains. If you can't find your order details though, or can't find the answer to your question in the guide, then and we'll be more than happy to help.

Our support team are always happy to help, so feel free to and we'll get back to you ASAP.

It's easy, just and fill out the details. One of our friendly team will then be in touch with you ASAP.