If you can't find your order details or need to make changes not available on the order amendment page, then not to worry, just to let them know precisely what you'd like to change and we'll get back to you ASAP.
If your order has already been processed then we'll try our best to make any changes you ask for, but please note that we’ll be unable to confirm until we’ve contacted the production team.
If you've ordered multiple curtains of different types, then the likelihood is that they have been dispatched separately and the others will be on the way soon. Keep an eye on your emails for any further notifications from us regarding dispatch.
If the notification you've received shows that the whole order was dispatched together then don't worry, we usually pack multiple curtains into one box, so if you haven't opened the parcels you've received and checked their contents yet, you should find everything in there.
If neither of the above apply, or if your tracking information is unclear, feel free to and we'll look into it for you.
This usually happens when a courier has made their maximum number of standard delivery attempts without success. Don't worry though, we don't charge for redelivery, so to organise a redelivery on a convenient day. Please note that we're only able to offer deliveries from Monday to Friday.
Don't worry, there's usually a simple explanation if this has happened (the courier may have delivered the parcels to a neighbour, or to a secure location outside your property). They should have left a card through the letterbox to let you know where the parcels are, but apologies if they haven't on this occasion. If you've already checked the likeliest locations and you're still struggling, then and we'll get everything sorted ASAP.
Our helpful deliveries team are just a click away, .
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