Terms & conditions

Please read these product terms and conditions carefully as they set out the terms under which Curtains 2go makes the products available to you ("Product Terms"). You must read and agree with our terms and conditions before buying online or over the phone.

When buying goods from our website you enter an agreement with Curtains 2go, 1 Longwall Avenue, Queens Drive Industrial Estate, Nottingham, NG2 1NA trading as www.curtains-2go.co.uk. The agreement will be concluded when you place the order.

1. Our Products:

a) Descriptions and photography

The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by Curtains 2go to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.


b) Measurements

Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.


c) Made to measure products

Made to measure products are custom made to your precise requirements, including curtains, cushions and tiebacks. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, Curtains 2go cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.


d) Ready Made Products

We are happy to accept returns on all our ready made curtains. To qualify for a refund you must return the items within 7 working days of delivery. Curtains must be unused and in a resalable condition with no heading tapes pulled. Before returning your items, please contact us via email or telephone to arrange your refund. We recommend that you return your curtains via courier to ensure they arrive safely. Once we have received and checked the returns to make sure they're in resalable condition, we will refund you in full, including the original delivery fee. We are unable to refund the cost of returning the items to us.


e) Tolerance

Tolerance Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 3cm. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.


f) Fabric

Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics it may be that the sample despatched does not show the full range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.


2. Order processing and our contract:

a) Order cancellation or amendments

When ordering your goods you are agreeing to a legal binding contract. According to The Consumer Contracts Regulations 2013, made to measure goods, e.g. curtains are excluded from this legislation and the 7 day cancellation rights do not apply. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that your goods have already been made we are unable to refund your money. Telephone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.


b) Ordering by telephone

Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone we cannot accept such claims. After placing the order please check the order details on the email confirmation.


3. Prices

The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of VAT and the total price shown is the price you will pay. (Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Republic of Ireland and Channel Islands, we will inform you of the extra charge from the carrier as soon as possible and you have the option to cancel the order if the extra charge is not accepted.) On receipt of your confirmation email check to ensure you are completely happy with the price of the goods ordered.


4. Payment

When ordering products from the Curtains 2go website we can only process your order when the goods ordered have been paid for in full by credit or debit card. You can pay on-line with all major credit cards, debit cards and PayPal. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.


5. Acceptance

We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an island or country where we do not deliver.
3) The goods ordered unbeknown to us have been discontinued.
4) A pricing error or typing error has occurred due to system failure within our database or website.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.


6. Delivery of your goods

We specify an estimated delivery time on the landing page of each product, please note that if we specify 7 days it means 7 working days from the moment payment reached our bank account (usually within 24 hours). The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period. A more specific delivery date is available from the order tracking login once the order has been placed. (Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Republic of Ireland and Channel Islands, we will inform you of the extra charge from the carrier as soon as possible. You have the option to cancel the order if the extra charge is not accepted.) Delivery will be made to the address specified by you. Please note that we can only deliver products within mainland UK. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.


7. Defective and damaged goods

All Curtains 2go products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at help@curtains-2go.co.uk or call our customer service team on 0800 862 0463. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.


8. Guarantee

Curtains 2go offer a 12 month manufacturers guarantee on manufacturing faults. In addition we offer a limited guarantee for a further two years making a total of 3 years. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched. This does not affect your statutory rights.


9. General

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes:
• Your name
• address
• phone number
• email address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at help@curtains-2go.co.uk


Reviews
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Don't take our word for it, we've got over 50,000 great reviews
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Ready made curtains
Looked everywhere to colour match some curtains for our static caravan, found some on the blinds 2 go web site, ordering...
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Curtains to change your outlook
I have just bought these really good curtains for our church hall and they have transformed the building.
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Curtains
Absolutely delighted with my curtains, thanks.
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Does exactly what it says on the tin
Have now ordered several items blinds and curtains, very easy instruction for measuring, loads of choice , very easy website...
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First Class Service
Clear easy to use ordering website and very fast delivery. The curtains are very well made and hang beautifully.
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Great value for money
Fast delivery, fitted great, very good value for money. I have also had curtains from you and previously have had made to...
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Blinds2go
Easy pleasant transaction. Quality merchandise.
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Everything brilliant
Would recommend this site for ordering curtains, perfect fit, packaging, could not fault the service I received.
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Excellent service and quality merchandise
Very quick service, well impressed with quality - samples are very small, need larger samples to test against carpets and...
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pencil pleat curtains
Ordered on line arrived within due dates. Easy to fit and look beautiful add class to my room very pleased thank you blinds2go.
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All good
Good choice good service and reasonable prices
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Kitchen blinds
Excellent service, quick delivery. Blinds brighten up our kitchen, very pleased with the product and service
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Great Service
Would recommend to anyone wanting blinds. Nothing too much trouble. Very friendly service.
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Excellent Quality
No fuss ordering/payment. Goods arrived when I was informed they would. Excellent quality and value for money.
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Efficient fast service
I was very happy with the curtains i bought. I also had problems with payment, using an intl card, and the staff at Blinds2Go...
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just what i wanted !
i searched every store and internet company for curtains and found these. easy to order and payment via paypal. the perfect way to shop thanks
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Quality curtains
Would recommend blinds2go, easy checkout process, updated throughout delivery. End product great quality curtains :)
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Very pleased indeed
These are smashing curtains and have already recommended to friends. Exceptionally fast delivery (chose ready made), very...
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Curtains
Very pleased with quality and speed of delivery. Would not hesitate to recommend this company.
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First class service, excellent quality curtains.
Would not hesitate to recommend the curtains look lovely and exactly as described.
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100% recommended
I have ordered 7 blinds from blinds 2go for the price of 1 compared to a local retail. I got them quick even tho there is...
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So happy with purchase and service
Easy website to negotiate. Great choice of curtains. On arrival they were exactly as shown. Ideal price. Happy customer with great curtains
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Good quality at a great price
Good quality curtains, nicely lined and lovely fabric. good choice of sizes, excellent fit, looks great. very pleased, excellent value for money.
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Excellent Service
I ordered a blind, made to order, and two pairs of ready made curtains. Delivery was as quoted and products are great value...
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Great Curtains
Curtains are absolutely perfect and exactly what was required - colour, size, price.
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very good value for the money
aa i change my decor quite frequently i dont like to spend too much on the curtains but these curtains look much more expensive...
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An excellent experience and quality goods
The order was dispatched promptly and emails kept me informed of progress. They arrived within the suggested timeframe and...
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Brilliant service!
I am extremely pleased with these two sets of curtains. I was looking for two pairs of inexpensive curtains and these fit...
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The process was very user friendly and speedy delivery
You must try this company. they have a great selection of products on an easy to use site. They kept me informed of delivery...
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Good quality, good service, good prices
Curtains purchased were of a good quality and their colour and description online were accurate unlike another company I...
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